Delivery & Refunds

Quick Delivery Promise

99.99% of Orders Delivered in Under 1 Minute.

A. If Your Order Isn’t Received:

1. Check Your Email: Look in your Inbox and Spam folder for the order email 1 minute post-order. Orders might land in Spam.
2. Track Your Order: Use your billing Email and Order Number at Order Tracking. If the status is “COMPLETED,” download your report(s) from Downloads.
3. Email Accessibility: Ensure your email account can receive messages. Issues like full mailboxes or spam blocks on your end aren’t grounds for a full refund.
4. Network Delays: Allow up to 10 minutes for delivery to account for any network issues.

Full Refund Policy:

• If you meet the above conditions and still haven’t received your report(s), contact us at Customer Support. Choose between 1.25X store credits (1 credit = $1) or a full refund to your original payment method. Refund requests are subject to verification.

B. Order Anomalies:

• If your report is missing, has a non-functioning link, or lacks content, contact us immediately. We offer a choice of re-sending your report or providing a refund (1.25X store credits or full original payment method refund).

Store Funds:

• Non-Refundable: If Store Funds aren’t applied automatically to your account, reach out at Customer Support for manual application.

Need Assistance?

• For inquiries related to refunds and returns, contact us at Customer Support.